Tag: Healthcare CPD

  • When Should I Escalate a Concern as a Newly Qualified Healthcare Professional?

    When Should I Escalate a Concern as a Newly Qualified Healthcare Professional?

    Something has changed.

    You are not sure whether it is significant.

    Nothing is obviously an emergency, but you are uncomfortable carrying on as though everything is normal.

    Then comes the question:

    Do I need to escalate this?

    Escalation is not simply about how worried you feel. It is a judgement about risk, responsibility and whether the situation now requires somebody else to know, review, decide or act.

    In brief

    You do not need to know exactly what is wrong before escalating a concern.

    Escalation becomes more likely when:

    • the person is deteriorating or behaving differently from expected;
    • you identify a clinical or professional warning sign that, within your role, requires further review or escalation;
    • risk appears to be increasing;
    • you cannot safely evaluate what is happening;
    • your plan depends on a decision outside your competence or scope of practice;
    • continuing could expose someone to avoidable harm;
    • you have acted within your role but the concern remains unresolved; or
    • a professional, legal or organisational requirement means the concern should be escalated or reported.

    What counts as a warning sign differs between professions, settings and patient groups. You still need to act on the clinical, safeguarding and other escalation indicators relevant to your scope and local procedures.

    A useful question is:

    Does somebody else now need to know, review, decide or act?

    Navigating the parts of healthcare practice nobody quite explains?

    Core & Oak provides practical articles and resources on professional judgement, communication, uncertainty and career development.

    Join the Core & Oak mailing list for new articles and practical resources.

    How do I know when to escalate a concern?

    It helps to distinguish three situations.

    Asking for advice: 

    You can still manage the situation within your role, but another perspective would help.

    Escalating a concern: 

    The risk, uncertainty or responsibility means another person now needs to become involved.

    Urgent escalation: 

    The potential risk means somebody else needs to be involved immediately through the appropriate local process.

    The difference is not how confident you sound.

    It is what the situation requires.

    Infographic comparing asking for advice, escalation and urgent escalation in healthcare practice.

    If organising your thoughts before approaching somebody is difficult, How to Ask for Help Without Feeling Incompetent → explores how to make that request clearly.

    Do I need to know what is wrong before escalating?

    No.

    Your responsibility may be to recognise that something has changed, assess the situation appropriately within your role, and decide what that information means for what should happen next.

    Imagine a newly qualified physiotherapist mobilising a patient after surgery. Yesterday the patient walked safely with supervision. Today they become unusually breathless after only a short distance and say they feel “not quite right”.

    The physiotherapist stops the activity and makes sure the patient is safe.

    They then gather the information that is appropriate within their role. Depending on the situation, that might include clarifying the patient’s symptoms, observing their presentation, completing the relevant elements of their usual assessment and reviewing information already available to them.

    The assessment may help clarify what is happening.

    But it may not provide a diagnosis.

    A useful question is:

    “Based on what I have observed and assessed, is this sufficiently different or concerning that somebody else now needs to know, review, decide or act?”

    If it is, the physiotherapist communicates what has changed, the relevant findings, what they have already done and why they are concerned.

    They do not need to establish the underlying diagnosis before escalating.

    Their responsibility is to recognise the change, gather appropriate information, respond to immediate risk and recognise when the situation requires input beyond what they can reasonably manage alone.

    Where the concern itself requires urgent escalation, gathering additional information should not delay the appropriate response.

    Four questions that can help you decide

    1. What has changed?

    Has the person’s condition changed?

    Has new information emerged?

    Has a warning sign appeared?

    2. What is the potential risk?

    What could happen if nothing changes?

    Is risk increasing?

    Could delay matter?

    Could continuing expose somebody to avoidable harm?

    3. Can I safely manage this within my role?

    Sometimes a concern remains within your competence and responsibility.

    Sometimes you reach a boundary.

    You may need expertise you do not have, different authority, or a local pathway may require somebody else to be informed.

    4. Does somebody else now need to know, review, decide or act?

    Even if you cannot completely explain what is happening, ask whether an appropriate colleague now reasonably needs to be involved.

    What should an escalation sound like?

    A useful escalation makes the change, concern and requested action clear.

    Instead of:

    “Can you come and have a look? I’m not really sure.”

    you might say:

    “Her pain has increased significantly over the last hour and she is much more drowsy than when I assessed her earlier. I’m concerned about the change and I’d like her reviewed.”

    You have not claimed certainty.

    You have made clear what has changed, why you are concerned and what you need to happen next.

    How to Explain Your Clinical Reasoning Clearly as a Newly Qualified Healthcare Professional → explores this skill in more detail.

    What if I escalate and it turns out to be nothing?

    If nothing serious is identified, it can be tempting to conclude:

    “I overreacted.”

    Instead ask:

    Was escalation reasonable based on the information and potential risk available at the time?

    A reassuring outcome does not automatically mean escalation was unnecessary.

    The purpose of escalation is not to predict the future perfectly.

    It is to respond proportionately to what you know at the time.

    What if a senior colleague dismisses my concern?

    Telling one person does not necessarily mean your professional responsibility has ended.

    If you continue to believe there is a material safety concern, the situation is deteriorating or the response seems disproportionate, follow the escalation procedures appropriate to your role, profession and organisation.

    That does not mean approaching people until somebody agrees with you.

    It means remaining appropriately responsible for a concern you reasonably believe still requires attention.

    The hidden curriculum: knowing when responsibility needs to widen

    Newly qualified healthcare professionals are expected to become increasingly autonomous.

    But autonomy does not mean dealing with everything alone.

    Sometimes you can assess, decide and proceed.

    Sometimes you need advice.

    Sometimes another professional needs to review the situation.

    And sometimes risk means responsibility must widen quickly.

    Part of autonomy is recognising when independence is no longer the safest response.

    The Core & Oak perspective

    Appropriate escalation is not the opposite of independence.

    It is one of the ways you demonstrate that you understand your responsibility.

    You recognised that something had changed.

    You considered the potential risk.

    You understood the limits of what you could safely manage.

    And you recognised when somebody else needed to become involved.

    That is not handing responsibility away.

    It is knowing when responsibility needs to widen.

    And that is professional judgement in action.

    FREE RESOURCE

    What to Say When You’re Unsure

    Recognising that somebody else needs to become involved is only part of escalation. You also need to communicate the concern clearly.

    Our free practical guide includes example language to help early-career healthcare professionals:

    • raise a concern with a senior colleague;
    • explain what they have already noticed or considered;
    • ask clearly for the support or review they need; and
    • communicate uncertainty without pretending to have an answer they do not have.

    Get the free What to Say When You’re Unsure guide →

    Continue exploring early practice

    If you know you need somebody else’s input but hesitate to ask

    How to Ask for Help Without Feeling Incompetent →

    Learn how to organise your thinking, explain what you already know and ask for support clearly.

    If the difficult part is explaining why you are concerned

    How to Explain Your Clinical Reasoning Clearly as a Newly Qualified Healthcare Professional →

    Explore how to make the connection between what you have noticed, what you think it means and what you believe should happen next.

    If uncertainty is making it difficult to decide whether to act

    Confidence as a Newly Qualified Healthcare Professional: Safe Practice Without Certainty →

    Explore how safe and defensible decisions can still be made when complete certainty is unavailable.

    About the author

    Dr Michael McCluskey is a Chartered Physiotherapist and Senior Fellow of the Higher Education Academy, with experience across clinical practice, healthcare education, programme leadership, assessment and curriculum development.

    He founded Core & Oak to create evidence-informed professional development that makes the hidden expectations of healthcare practice clearer.

    Professional education disclaimer

    This article provides general professional education. It does not provide individual clinical, employment, legal or other professional advice.

    Healthcare professionals should work within their scope of practice and follow the professional standards, clinical guidance, escalation procedures, policies and processes relevant to their profession, role, patient group and organisation.

    Where an urgent or emergency concern exists, practitioners should follow the appropriate local escalation or emergency procedure.

    Further reading

    Health and Care Professions Council. Standards of conduct, performance and ethics. Effective from 1 September 2024.

    Particularly relevant to recognising limits, managing risk, communicating appropriately and raising concerns within professional practice.

    Nursing and Midwifery Council. The Code: Professional standards of practice and behaviour for nurses, midwives and nursing associates.

    Includes expectations relating to preserving safety, recognising and responding to risk, raising concerns and practising within competence.

    General Medical Council. Good medical practice.

    Includes professional expectations relating to patient safety, working within competence, responding to risks and communicating concerns appropriately.

  • How to Receive Feedback Without Becoming Defensive as a Newly Qualified Healthcare Professional

    How to Receive Feedback Without Becoming Defensive as a Newly Qualified Healthcare Professional

    You have just finished explaining what you did.

    Your senior colleague listens and says:

    “Next time, I think you need to…”

    Before they finish, you can already feel yourself preparing a response.

    But I did think about that.

    They don’t know everything that happened.

    That’s not really fair.

    You start explaining why you made the decision.

    The more you explain, the more it sounds as though you are arguing.

    Later, you replay the conversation and wonder:

    Why did I get so defensive?

    Receiving feedback can feel surprisingly personal when you are newly qualified.

    You have spent years being assessed. You are trying to establish yourself as a credible professional. When someone questions something you have done, it can easily feel as though they are questioning whether you are good enough to be there.

    But feedback about something you did is not automatically a judgement about who you are as a practitioner.

    Learning to separate those two things is an important part of professional development.

    In Brief

    Feeling defensive when you receive feedback is not unusual.

    Feeling defensive is also not the same as responding defensively.

    The professional skill is creating enough space between the feeling and your response.

    When feedback catches you off guard:

    Pause. Clarify. Consider. Act.

    You do not have to agree with every piece of feedback you receive.

    But it helps to understand it before you decide whether it is useful.

    The goal is not:

    “How do I prove I was right?”

    A better question is:

    “What, if anything, can I learn or change from this?”

    Professional credibility includes how you respond when your judgement is challenged.

    Making your reasoning visible allows other people to question it; learning to respond to that challenge is the next part of professional development.

    Why can feedback feel so personal after qualifying?

    For much of your training, feedback was closely connected to assessment.

    Someone observed what you did.

    They judged it against a standard.

    Sometimes that judgement affected whether you passed.

    It is understandable if some of that feeling follows you into professional practice.

    So:

    “Your handover could have been clearer.”

    can quickly become:

    “I’m bad at handover.”

    and then:

    “They don’t think I’m competent.”

    Those are three different statements.

    If feedback quickly becomes evidence in your mind that you do not really belong, Why Do New Healthcare Professionals Often Feel Like Imposters? → explores why that reaction can be so strong early in practice.

    Useful feedback should help you examine your practice – something you did, decided or communicated.

    It should not require you to turn one event into a judgement about your entire professional identity.

    That distinction is especially important early in your career, when confidence and professional identity are still developing.

    Core & Oak infographic showing feedback about a handover being reframed into the question, “Which part was unclear, and what would you expect next time?”

    How to stop becoming defensive when you receive feedback

    1. Pause before explaining

    A defensive response often begins with:

    “Yes, but…”

    Sometimes there genuinely is important context the other person does not know.

    But if you explain it before you have understood their point, it may sound as though your main aim is to prove that you were right.

    Try:

    “Okay. Can you talk me through what you noticed?”

    Or:

    “Can you explain which part concerned you?”

    That gives you a moment to understand the feedback before deciding whether further explanation is needed.

    2. Clarify what they actually mean

    Not all feedback is specific enough to be useful.

    “You need to be more confident.”

    “Your documentation needs to improve.”

    “You need to communicate more clearly.”

    What exactly should change?

    Ask:

    “Can you give me an example?”

    “Which part would you have approached differently?”

    “What would you expect to see next time?”

    Specific feedback is easier to act on than a broad judgement.

    3. Consider it without automatically accepting it

    Feedback is information.

    It is not automatically correct simply because it comes from someone more experienced.

    Another practitioner may have noticed something important.

    They may also have different information, preferences or expectations.

    Ask yourself:

    • Is there something here I had not considered?
    • Is this a pattern I have heard before?
    • What part of the feedback is useful?
    • Is there relevant context that needs explaining?
    • Would I do anything differently next time?

    You can take feedback seriously without treating every comment as unquestionable.

    4. Decide what happens next

    Useful engagement with feedback should eventually lead somewhere.

    That might be:

    “Next time I’ll state the main concern at the beginning of the handover.”

    Or:

    “I’ll check the local guidance because I wasn’t aware of that expectation.”

    Or even:

    “I’ve thought about it and I’d still make the same decision, but I can see that I need to explain my reasoning more clearly.”

    The important shift is from defending your identity to evaluating your practice.

    A worked example

    A newly qualified healthcare professional gives a detailed handover about a patient.

    Afterwards, their supervisor says:

    “There was a lot of useful information there, but I wasn’t clear what you were actually concerned about.”

    Their immediate reaction is:

    But I gave you all the information.

    They could respond:

    “I did explain everything that had happened.”

    That may be true.

    But it does not help them understand the feedback.

    Instead, they ask:

    “Can you tell me where you felt the main concern became unclear?”

    The supervisor explains that the key change in the patient’s presentation appeared quite late in the handover.

    The practitioner thinks about this and responds:

    “That makes sense. I was trying to be thorough, but I can see that the important change got buried. Next time I’ll lead with the concern and then give the supporting detail.”

    Notice what they have not done.

    They have not agreed that the whole handover was poor.

    They have not pretended the feedback felt comfortable.

    They have identified one useful change.

    That is a professional response to feedback.

    The hidden curriculum: people notice how you respond when challenged

    Early in your career, it is easy to assume professional credibility comes from demonstrating that your decisions were correct.

    But colleagues are also learning something else:

    What happens when your judgement is questioned?

    Can you listen?

    Can you ask for clarification?

    Can you explain your reasoning without becoming combative?

    Can you recognise when somebody else has noticed something useful?

    Can you change your practice when appropriate?

    These expectations are not always made explicit in day-to-day practice.

    But they influence how colleagues experience working with you.

    Being open to feedback does not mean becoming passive or unquestioning.

    It means being able to examine your practice without treating every challenge as a threat.

    What if the feedback feels unfair?

    Not all feedback is good feedback.

    It can be vague.

    Poorly timed.

    Inconsistent.

    Delivered badly.

    Or based on incomplete information.

    You are allowed to ask questions.

    For example:

    “I’d like to understand the specific concern.”

    “Can we talk through what you would expect me to do differently?”

    You can also take time to reflect, discuss it in supervision or seek another perspective before deciding what you think.

    And there is an important boundary here.

    Receiving feedback professionally does not mean accepting disrespectful, discriminatory or inappropriate behaviour simply because somebody describes it as feedback.

    The aim is thoughtful engagement, not unquestioning compliance.

    A useful question after difficult feedback

    Instead of asking:

    “Was the other person right?”

    try:

    “What information does this give me?”

    Perhaps the feedback identifies something in your practice you genuinely need to develop.

    Perhaps it shows that your reasoning was sound but your communication was unclear.

    Perhaps it reveals a difference in expectations that needs discussing.

    Perhaps, after reflection, you decide you would still make the same professional judgement.

    All of those outcomes are possible.

    The important thing is that you have considered the feedback rather than simply resisted it.

    Reflection

    Think about a recent piece of feedback that was difficult to hear.

    Ask yourself:

    1. What was actually said?
    2. What did I immediately think it meant about me?
    3. What part of the feedback was useful?
    4. Is there any context I still need to explain or clarify?
    5. What, if anything, will I do differently next time?

    Feedback becomes professionally useful when you can examine it without allowing one moment to become a verdict on your whole capability.

    The Core & Oak Perspective

    Being credible does not mean never being corrected.

    It does not mean defending every decision.

    And it does not mean automatically agreeing with whoever is more senior.

    Professional credibility includes being able to stay open when your judgement is challenged.

    Sometimes feedback will confirm something you already suspected.

    Sometimes it will reveal something you had not noticed.

    Sometimes you will decide, after thinking carefully, that you would still make the same decision.

    What matters is that you can listen, understand, evaluate and respond.

    Being trustworthy does not require you to be beyond challenge.

    It requires you to be capable of learning from it.

    Want more practical guidance for early professional practice?

    Core & Oak explores the parts of healthcare practice that are often expected but rarely explained clearly — professional judgement, communication, uncertainty and the hidden curriculum of becoming a trusted practitioner.

    Join the Core & Oak mailing list for new articles and practical resources.

    Continue exploring early practice

    If explaining your thinking when somebody questions it feels difficult

    How to Explain Your Clinical Reasoning Clearly as a Newly Qualified Healthcare Professional →

    Learn how to make the reasoning behind your decisions easier for other people to understand.

    If feedback quickly makes you question whether you belong

    Why Do New Healthcare Professionals Often Feel Like Imposters? →

    Explore why increasing responsibility can make capable early-career professionals feel less confident rather than more.

    If uncertainty itself is making it difficult to make decisions

    Confidence as a Newly Qualified Healthcare Professional: Safe Practice Without Certainty →

    Explore how safe professional judgement can still be possible when complete certainty is unavailable.

    Want to develop these skills more systematically?

    Being able to explain your reasoning is one part of communicating confidently in professional practice.

    Professional Communication in Everyday Healthcare takes this further through realistic situations involving uncertainty, escalation, asking for support, difficult conversations, feedback and communicating under pressure.

    If you want a structured way to develop these capabilities rather than picking them up only through trial and error, the course provides approximately 10 hours of self-paced CPD designed specifically for early-career healthcare professionals.

    About the author

    Dr Michael McCluskey is a Chartered Physiotherapist and Senior Fellow of the Higher Education Academy, with experience across clinical practice, healthcare education, programme leadership, assessment and curriculum development.

    He founded Core & Oak to create evidence-informed professional development that makes the hidden expectations of healthcare practice clearer.

    Professional education disclaimer

    This article provides general professional education. It does not provide individual clinical, employment, legal or other professional advice.

    Healthcare professionals should follow the professional standards, policies and procedures relevant to their profession, role and organisation.

    Further Reading

    Hardavella G, Aamli-Gaagnat A, Saad N, Rousalova I, Sreter KB. How to give and receive 
feedback effectively. Breathe (Sheff). 2017 Dec;13(4):327-333. doi: 10.1183/20734735.009917. PMID: 29209427; PMCID: PMC5709796.

    Algiraigri AH. Ten tips for receiving feedback effectively in clinical practice. Med Educ Online. 2014 Jul 28;19:25141. doi: 10.3402/meo.v19.25141. PMID: 25079664; PMCID: PMC4116619.

  • How to Explain Your Clinical Reasoning Clearly as a Newly Qualified Healthcare Professional

    How to Explain Your Clinical Reasoning Clearly as a Newly Qualified Healthcare Professional

    You have assessed the patient.

    You have an idea of what you think is happening.

    You know roughly what you think should happen next.

    Then someone asks:

    “Why?”

    And suddenly the explanation that felt reasonably clear in your head becomes much harder to say out loud.

    You start listing everything you noticed.

    You add some background information.

    You mention another possibility.

    Then another.

    Halfway through, you realise you are no longer sure what your actual point was.

    This can be particularly uncomfortable when you are newly qualified.

    You may worry that a more experienced healthcare professional would have explained the situation more clearly.

    Or that struggling to articulate your reasoning means you did not really understand it in the first place.

    Usually, the reality is simpler.

    Knowing what you think and being able to explain how you reached that judgement are related skills. But they are not exactly the same skill.

    Learning to connect them is an important part of becoming a healthcare professional.

    In Brief

    Clinical reasoning is the process of making sense of information so that you can decide what it means and what should happen next.

    Different professions use different terms, including clinical reasoningprofessional reasoning and clinical decision-making. The exact form varies between roles, but the challenge is similar: interpreting information and deciding what it means for practice.

    You increasingly need to communicate enough of that reasoning for colleagues and patients to understand the basis of your judgement.

    That does not mean explaining everything you considered.

    It means becoming clearer about:

    • What you noticed.
    • What you think it means.
    • What you are uncertain or concerned about.
    • What you think should happen next and why.

    This is one of the less visible transitions from student to practitioner.

    You are no longer only learning to make reasonable decisions.

    You are learning to make the reasoning behind them visible.

    What is clinical reasoning in healthcare?

    Clinical reasoning looks different across healthcare professions.

    It might involve interpreting an assessment, reviewing medication, deciding whether a change requires escalation, judging whether someone is safe to progress, or deciding what further information is needed.

    The process often moves from:

    information → interpretation → judgement → action

    Clinical reasoning is therefore not simply about how much you know.

    It is about what you do with what you know.

    This is particularly relevant during the transition into practice. A UK systematic review of newly qualified allied health professionals found that graduates were generally well prepared in terms of knowledge, while responsibility and decision-making were among the areas where under-preparedness was more consistently identified.

    So if this transition feels difficult, the problem may not be a lack of knowledge.

    It may be learning how to prioritise, interpret and communicate that knowledge in real practice.

    Clinical reasoning is not the same as listing everything you know

    Imagine a colleague asks why you are concerned about a patient.

    You respond by describing:

    their diagnosis;

    their medical history;

    their medication;

    everything they told you;

    every assessment finding;

    and several things you think might possibly be happening.

    All of that information may be accurate.

    But the listener may still be waiting for the most important part:

    What does it mean?

    Early-career practitioners can sometimes communicate the whole case because they are trying to demonstrate that they have been thorough.

    Experienced practitioners often communicate something more condensed.

    Not necessarily because they considered fewer things.

    They may simply be better at recognising which information materially affects the decision.

    Information is not the same as interpretation.

    Compare:

    “His respiratory rate is 25, his temperature is 37.8 and he says he feels tired.”

    with:

    “His respiratory rate has increased from 17 to 25 over the last two hours and he looks more unwell than earlier. That change concerns me, even though the rest of his observations are relatively stable, so I’d like him reviewed.”

    The second explanation makes the reasoning easier to see.

    It shows:

    what changed → why it matters → what concerns you → what should happen next.

    The practitioner has not necessarily gathered more information.

    They have made the significance of that information clearer.

    Infographic comparing clinical information with interpretation, showing how observations are turned into concern, judgement and a decision to request review.

    Why can this feel difficult when you are newly qualified?

    As a student, your reasoning is often supported by prompts.

    A supervisor might ask:

    “What do you think that means?”

    “What concerns you?”

    “What would you do next?”

    “Why?”

    After qualification, those prompts become less visible.

    You are increasingly expected to organise that thinking yourself and communicate it during handover, supervision, MDT discussion, referral, escalation or documentation.

    Experienced practitioners can also make this process look deceptively simple.

    They may listen to a complicated presentation and summarise the main issue in two or three sentences.

    That does not necessarily mean they thought about fewer things.

    Experience helps practitioners recognise what matters most, what uncertainty changes the decision and what can remain in the background.

    The goal early in your career is not to sound like someone with ten years of experience.

    It is to become progressively clearer about the connection between the information you have and the judgement you are making.

    Four questions that can make your reasoning clearer

    These questions are not a clinical reasoning model.

    They are a communication scaffold for moments when your reasoning makes sense internally but is difficult to explain.

    1. What have I noticed?

    Start with the information that materially matters.

    • What changed?
    • What did the patient tell you?
    • What did you observe?
    • What did the assessment, review or record show?

    Instead of asking:

    “What information do I have?”

    try:

    “Which information changes the decision?”

    That helps you move from reporting everything towards identifying what is significant.

    2. What do I think it means?

    This is where information becomes interpretation.

    You might say:

    “The main issue I think we’re dealing with is…”

    “That makes me concerned about…”

    “I think this matters because…”

    You do not have to pretend your interpretation is certain.

    Sometimes the most accurate explanation will be:

    “I’m not sure what is causing the change, but it is different from earlier and I don’t think it should be ignored.”

    That is still reasoning.

    3. What am I uncertain or concerned about?

    Clear reasoning does not require uncertainty to disappear.

    Often it helps to locate it.

    For example:

    “I’m comfortable with the assessment findings, but I’m uncertain whether the change is significant enough to alter the plan.”

    Or:

    “There are two reasonable options. My concern with proceeding today is…”

    Being specific about uncertainty shows both what you think and where the limits of that judgement are.

    If you find yourself waiting until you feel completely certain before you can act, read Confidence as a Newly Qualified Healthcare Professional: Safe Practice Without Certainty →

    4. What do I think should happen next and why?

    Now make the reasoning actionable.

    What are you proposing?

    Continue?

    Review?

    Reassess?

    Gather more information?

    Seek another opinion?

    Escalate?

    Then connect the action to your reasoning.

    For example:

    “Because her symptoms have changed since this morning, I think she needs reassessing before we continue with the original plan.”

    Or:

    “I’ve reached the limit of what I can establish from my assessment and, because the consequences of missing this could be significant, I’d like another opinion.”

    Sometimes good reasoning does not lead to the final answer.

    Sometimes it leads to:

    “I don’t yet know what this means, but I know enough to recognise that it needs checking.”

    That is still professional judgement.

    And when another person’s input is needed, knowing how to ask clearly becomes part of the same process. How to Ask for Help Without Feeling Incompetent → explores how to organise that request without pretending that you already know the answer.

    A worked example

    Imagine a newly qualified occupational therapist assessing a patient who may be returning home.

    The patient is independently mobile around the ward and managing basic personal care.

    The OT is still concerned.

    When asked why, their first explanation is:

    “I’m just not sure they’re ready yet. They were a bit muddled earlier and I’m worried about them going home.”

    The concern may be reasonable.

    But another professional cannot yet see exactly what is driving the judgement.

    What have I noticed?

    During a kitchen assessment, the patient repeatedly forgot that the hob had been switched on and required prompting.

    What do I think it means?

    The difficulty appears when the task requires the patient to manage several pieces of information independently.

    What am I concerned about?

    They live alone and will need to prepare meals without someone present to prompt them.

    What do I think should happen next?

    The OT explains:

    “They’re managing personal care and mobility independently, but during the kitchen assessment they repeatedly forgot the hob was on and needed prompting. Because they live alone, I’m concerned about how safely they can manage meal preparation without support. I’d like to explore that risk further before I’m comfortable supporting the current discharge plan.”

    The OT has not suddenly developed more expertise.

    They have made the reasoning easier to see.

    That allows the wider team to respond to the judgement.

    Someone may provide information the OT did not have.

    Someone may challenge the interpretation.

    The team may identify additional support.

    Or the original concern may be reinforced.

    Visible reasoning allows professional judgement to become collaborative rather than private.

    Want to see where your communication already feels more confident?

    Being able to explain your reasoning is one part of communicating confidently in early professional practice.

    Our free Early-Career Communication Confidence Checklist can help you identify which situations already feel more comfortable, where you still hesitate and what you might want to strengthen next.

    Get the free Communication Confidence Checklist →

    The hidden curriculum: colleagues gradually learn how you think

    Early in your career, it is easy to assume that professional credibility comes mainly from knowing the answer.

    Knowledge matters.

    But colleagues also gradually learn whether you can:

    • identify what is important;
    • recognise when something does not fit;
    • understand the limits of your knowledge or role;
    • respond proportionately to risk;
    • explain your judgement; and
    • involve other people appropriately.

    These expectations are not always taught explicitly.

    They are part of healthcare’s hidden curriculum.

    The lesson is not:

    You must always be right.

    It is:

    Other people need enough access to your reasoning to understand whether your judgement is reasonable.

    That matters for credibility.

    But it also matters for safety and learning.

    Reasoning that can be seen can also be questioned, refined and improved.

    What if someone disagrees with your reasoning?

    Making your reasoning clear does not guarantee that another healthcare professional will agree with it.

    Nor should it.

    Another practitioner may have information you do not have.

    A more experienced colleague may notice something you missed.

    A different profession may interpret the situation from another perspective.

    Being able to say:

    “This was my reasoning…”

    therefore opens the conversation rather than ending it.

    You might hear:

    “I can see why you thought that. Have you also considered…?”

    A useful question afterwards is not only:

    “Was I right?”

    Try:

    “What did they notice that I didn’t?”

    That turns disagreement into information you can use next time.

    If having your thinking questioned makes you worry that other people are discovering you are not as capable as they thought, read Why Do New Healthcare Professionals Often Feel Like Imposters? →

    Use supervision to learn how experienced practitioners think

    One way to improve your reasoning is to ask questions that reveal how another practitioner reached their judgement, rather than only whether your answer was correct.

    Instead of asking only:

    “Was that right?”

    try:

    “What were the main things you were paying attention to there?”

    “What made that finding important?”

    “What would have changed your decision?”

    “What did you notice that I hadn’t prioritised?”

    You can also reflect afterwards:

    • What information turned out to matter most?
    • What did I initially focus on that mattered less?
    • What changed the decision?
    • What might I recognise earlier next time?

    Those questions help turn one experience into something you can carry forward.

    What clear clinical reasoning can sound like

    Clear reasoning does not always sound decisive.

    Sometimes it sounds like:

    “Based on the information we have at the moment, I think…”

    “The most important change is…”

    “The part I’m uncertain about is…”

    “I need another opinion because…”

    “I don’t know yet. I need to check.”

    These statements do not necessarily weaken professional credibility.

    They make the judgement easier to locate.

    The listener can understand what you think, why you think it, what limits that interpretation and what you think should happen next.

    Reflection

    Think about a recent situation in which you knew roughly what you thought but found it difficult to explain.

    Ask yourself:

    1. What did I notice?
    2. What did I think it meant?
    3. What was I uncertain or concerned about?
    4. What did I think should happen next and why?

    Then ask:

    Could another healthcare professional understand my judgement from that explanation?

    You are not trying to produce perfect wording.

    You are practising the connection between reasoning and communication.

    The Core & Oak Perspective

    Early in your career, it is easy to believe that credibility comes from knowing the answer.

    Knowledge is essential.

    But professional practice asks something more of you.

    You have to decide which information matters.

    You have to interpret it.

    You have to recognise uncertainty and risk.

    And increasingly, you have to explain the professional basis for what you decide.

    That is part of healthcare’s hidden curriculum.

    Your reasoning cannot always remain invisible.

    Other people need enough access to it to understand, challenge and trust your judgement.

    That does not mean sounding impressive.

    It does not mean explaining everything you know.

    And it does not require perfect certainty.

    It means becoming increasingly able to say:

    This is what I noticed.

    This is what I think it means.

    This is what I am uncertain or concerned about.

    And this is why I think this is the safest reasonable next step.

    That is more than communicating a decision.

    It is making professional judgement visible.

    Your next step

    FREE RESOURCE

    Early-Career Communication Confidence Checklist

    Being able to explain your reasoning is one part of communicating confidently in early professional practice.

    A practical self-review tool to help you identify:

    • communication situations that already feel more comfortable;
    • situations where you still hesitate;
    • areas you may want to strengthen; and
    • useful priorities for your ongoing development.

    Get the Free Communication Checklist →

    Continue exploring early practice

    If making decisions when you are uncertain is the difficult part:

    Confidence as a Newly Qualified Healthcare Professional: Safe Practice Without Certainty → Explore how to make safe, proportionate and defensible decisions when complete certainty is unavailable.

    If you know you need another person’s input but struggle to ask clearly

    How to Ask for Help Without Feeling Incompetent → Learn how to organise your thinking, explain what you have already considered and ask for support clearly.

    If explaining your thinking makes you feel exposed or inexperienced

    Why Do New Healthcare Professionals Often Feel Like Imposters? → Explore why professional responsibility can increase faster than confidence, even while your capability is developing.

    Want to develop these skills more systematically?

    CONTINUE YOUR DEVELOPMENT

    Being able to explain your reasoning is one part of communicating confidently in professional practice.

    Professional Communication in Everyday Healthcare takes this further through realistic situations involving uncertainty, escalation, asking for support, difficult conversations, feedback and communicating under pressure.

    If you want a structured way to develop these capabilities rather than picking them up only through trial and error, the course provides approximately 10 hours of self-paced CPD designed specifically for early-career healthcare professionals.

    About the author

    Dr Michael McCluskey is a Chartered Physiotherapist and Senior Fellow of the Higher Education Academy, with experience across clinical practice, healthcare education, programme leadership, assessment and curriculum development.

    He founded Core & Oak to create evidence-informed professional development that makes the hidden expectations of healthcare practice clearer.

    Professional education disclaimer

    This article provides general professional education. It does not provide individual clinical, employment, legal or other professional advice.

    Healthcare professionals should work within their scope of practice and follow the policies, escalation procedures and professional standards relevant to their profession, role and organisation.

    Editorial and evidence standards

    Core & Oak content is developed using the following principles:

    • Content is written or reviewed by a suitably qualified professional.
    • Professional and regulatory sources are prioritised where relevant.
    • Research evidence is interpreted cautiously and within its limitations.
    • Practical guidance is distinguished from individual clinical advice.
    • Uncertainty, contextual variation and system pressures are acknowledged.
    • Articles are periodically reviewed and updated.
    • Commercial links are included only where the resource is relevant to the reader’s identified need.

    Further reading

    Brennan, N., Burns, L., Mattick, K., Mitchell, A., Henderson, T., Walker, K. and Gale, T. (2024). How prepared are newly qualified allied health professionals for practice in the UK? A systematic review. BMJ Open, 14, e081518.

    Brentnall J, Thackray D, Judd B. Evaluating the Clinical Reasoning of Student Health Professionals in Placement and Simulation Settings: A Systematic Review. Int J Environ Res Public Health. 2022 Jan 14;19(2):936. doi: 10.3390/ijerph19020936. PMID: 35055758; PMCID: PMC8775520.